Terms and Conditions

1. Introduction

Welcome to Safran Indisches Restaurant ("Platform", "we", "our", or "us"). These Terms and Conditions govern your access to and use of our website and related services for ordering food and beverages from our restaurant.

By creating an account, placing an order, or using our services, you agree to be bound by these Terms and Conditions.

2. Definitions

Platform means the online food ordering platform operated by Safran Indisches Restaurant.

Customer means any person placing an order through the Platform.

Order means a request submitted by a Customer to purchase food or beverages.

3. Eligibility

You must be at least 18 years old or have permission from a parent or legal guardian to use our services.

You agree that the information you provide is accurate and complete.

4. User Account

Customers may create an account to:

• Place food orders
• Save delivery addresses
• View order history
• Receive promotions

You are responsible for maintaining the confidentiality of your login credentials.

5. Orders

Orders submitted through the Platform constitute an offer to purchase food from the selected restaurant.

An order is accepted only after confirmation by the restaurant or the Platform.

We reserve the right to reject or cancel any order where necessary.

6. Restaurant Information

Safran Restaurant is responsible for:

• Menu accuracy
• Prices
• Ingredients
• Allergens
• Food quality
• Preparation time

7. Prices

All prices displayed include applicable taxes unless otherwise stated.

Delivery charges, service fees, and other applicable fees are displayed before checkout.

8. Payments

Accepted payment methods may include:

• Cash on Delivery
• Credit Cards
• Debit Cards
• PayPal

Payments are processed using secure third-party payment providers.

9. Delivery

Estimated delivery times are provided for convenience only.

Actual delivery times may vary due to:

• Traffic
• Weather
• Restaurant preparation time
• High demand
• Other unforeseen circumstances

We are not liable for reasonable delivery delays beyond our control.

10. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.
If delivery cannot be completed due to incorrect information provided by the customer, additional charges may apply or the order may be cancelled.

11. Cancellation

Customers may cancel an order only before the restaurant has started preparing the food.
Once food preparation has begun, cancellation may no longer be possible due to the nature of perishable goods.

12. Refunds

Refunds may be issued in circumstances including:

• Payment processed but order not delivered
• Restaurant cancellation
• Incorrect order
• Missing items
• Quality issues, where verified

Refund decisions are made after reviewing the circumstances of each case.

13. Customer Responsibilities

Customers agree:

• Not to misuse the Platform.
• Not to provide false information.
• Not to interfere with the Platform's operation.
• To treat restaurant staff and delivery personnel respectfully.
• To comply with applicable laws.

14. Restaurant Responsibilities

Restaurants are solely responsible for:

• Food preparation
• Food safety
• Compliance with hygiene regulations
• Product quality
• Ingredient information
• Allergen information

15. Allergies

Customers are responsible for reviewing allergen information before placing an order.
If you have food allergies, please contact the restaurant directly before ordering.
We cannot guarantee the absence of allergens in meals.

16. Promotions and Coupons

Promotional offers:

• May have expiry dates.
• May require a minimum order value.
• Cannot be exchanged for cash.
• May be withdrawn or modified at any time unless prohibited by law.

Only one promotional code may be used per order unless otherwise stated.

17. Intellectual Property

All content available on the Platform, including:

• Logos
• Images
• Software
• Text
• Graphics
• Designs

is owned by or licensed to Safran Indisches Restaurant and is protected by applicable intellectual property laws.

18. Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from the use of the Platform.

Nothing in these Terms limits liability where such limitation is prohibited under applicable law, including liability for intent, gross negligence, or injury to life, body, or health.

19. Account Suspension

We reserve the right to suspend or terminate accounts that:

• Violate these Terms
• Engage in fraudulent activity
• Abuse delivery personnel, or support staff
• Attempt unauthorized access to the Platform

20. Privacy

The processing of personal data is governed by our Privacy Policy.
By using the Platform, you acknowledge that your personal information will be processed in accordance with that Privacy Policy.

21. Force Majeure

We shall not be liable for delays or failures caused by events beyond our reasonable control, including:

• Natural disasters
• Government actions
• Internet failures
• Power outages
• Strikes
• Epidemics or pandemics

22. Changes to These Terms

We may update these Terms from time to time.
Material changes will be communicated through the Platform or by email where appropriate.
Continued use of the Platform after changes become effective constitutes acceptance of the revised Terms.

23. Governing Law

These Terms shall be governed by the laws of the Federal Republic of Germany.
Where mandatory consumer protection laws apply, those statutory rights remain unaffected.

24. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

25. Contact Information